Returns & Exchanges
At iam8bit, we want you to love your collectibles, but if you are not satisfied, you may return most unopened and undamaged items within 30 days of delivery. Please note that certain limited edition items, vinyl records, and digital codes may be subject to specific restrictions.
Check Eligibility
Ensure your item is in its original, unopened packaging and that the request is being made within 30 days of the delivery date.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the item in its original shipping box or a similar protective container to prevent damage during transit back to our warehouse.
Ship and Track
Affix the provided return label or ship via a tracked carrier, then wait for our team to inspect the item and process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing